Refund and Returns Policy

Effective Date: December 10, 2024

At Golden Spark Gems, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to assist with returns and refunds. Please review the details below to understand our policy.

Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items

The following items are non-refundable:

  • Customized or personalized jewelry.
  • Gift cards.
  • Sale or clearance items, unless defective.

Refund Process

  • Upon receiving your returned item, our team will inspect it.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product is defective.

Damaged or Defective Products

If you receive a defective or damaged product:

  1. Contact us immediately at (704) 325-3818 or email Contact@goldensparkgems.com.
  2. Provide photos of the damaged product and packaging for a swift resolution.
  3. We will offer a replacement, repair, or refund based on the situation.

Exchanges

We allow exchanges for the same item in a different size or color, subject to availability. Please initiate exchanges within 30 days of receiving your order.

How to Initiate a Return

  1. Contact our support team via email or hotline.
  2. Provide your order details and reason for the return.
  3. Ship the item to:
    1472 Stafford St, Conover, North Carolina (NC), 28613.

If you have any questions or concerns about our Refund and Returns Policy, feel free to contact us: