• REFUND AND RETURNS POLICY

    Effective Date: January 15, 2025

    At Golden Spark Gems, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy outlines the steps you can take to return your product and receive a refund or exchange.

    Business Information:
    Address:
    1472 Stafford St,
    Conover, North Carolina (NC), 28613,
    United States

    Contact Information:
    Phone: (704) 325-3818
    Email: Contact@goldensparkgems.com
    Website: www.goldensparkgems.com

    1. Eligibility for Returns

    To be eligible for a return, the following conditions must be met:

    • The item must be unused, in its original condition, and in the original packaging.
    • Returns must be made within 30 days from the date of delivery.
    • Custom or personalized items are not eligible for return unless they are defective or damaged.

    2. Return Process

    If you wish to return an item, please follow these steps:

    1. Contact Us: Reach out to our customer service team at Contact@goldensparkgems.com within 30 days of receiving your order. Provide your order number, the item you wish to return, and the reason for the return.
    2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for sending the item back.
    3. Shipping the Return: Package the item securely and ship it back to us using the instructions provided. You are responsible for return shipping costs unless the item is defective or incorrect.

    3. Refunds

    Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, your refund will be processed to your original payment method within 5-7 business days. You will be notified once the refund has been issued.

    Please note that shipping costs are non-refundable, and you are responsible for any return shipping fees unless the return is due to a defect or error on our part.

    4. Exchanges

    If you would like to exchange an item, please contact us within 30 days of receiving your order. Exchanges are subject to the availability of the requested item. If the item you wish to exchange for is unavailable, we will process a refund instead.

    5. Defective or Damaged Items

    If you receive a defective or damaged item, please contact us immediately at Contact@goldensparkgems.com. We will provide you with a prepaid return label and arrange for a replacement or refund, depending on your preference.

    6. Non-Returnable Items

    The following items are not eligible for return:

    • Custom or personalized items (unless defective or damaged).
    • Gift cards or certificates.
    • Sale or clearance items.

    7. Late or Missing Refunds

    If you have not received your refund within the stated timeframe, please check with your payment provider. It may take additional time for your refund to appear in your account, depending on your financial institution. If you still have not received it, please contact us at Contact@goldensparkgems.com for assistance.

    8. Customer Responsibilities

    Customers are responsible for ensuring the safe return of items. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive your return. We cannot guarantee receipt of returned items without tracking.

    9. Contact Us

    If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

    Thank you for shopping with Golden Spark Gems! We strive to provide you with the highest quality products and ensure that your experience with us is as smooth and enjoyable as possible.