Sales Policy

Effective Date: December 10, 2024

Welcome to Golden Spark Gems! We are dedicated to providing our customers with a seamless shopping experience and high-quality products. Please review our Sales Policy to understand our terms and conditions.

Product Availability

  • All products are subject to availability. In rare cases, items may go out of stock after your order is placed.
  • If an item is unavailable, we will notify you promptly and provide options for substitution, backorder, or cancellation.

Pricing and Payment

  • Prices listed on our website are in USD and are subject to change without prior notice.
  • Accepted payment methods include major credit cards, PayPal, and other secure online payment options.
  • Payment must be completed at the time of purchase. Orders with incomplete payments will not be processed.

Order Processing

  • Orders are typically processed within 1-2 business days of confirmation.
  • You will receive a confirmation email with your order details and tracking information once the order has been shipped.

Shipping and Delivery

  • We offer standard and expedited shipping options across the United States.
  • Delivery times may vary based on your location and selected shipping method.
  • Please ensure your shipping address is accurate. We are not responsible for delays or issues caused by incorrect address details.

Cancellations

  • Orders can be canceled within 24 hours of placement, provided they have not been shipped.
  • To cancel an order, contact us at (704) 325-3818 or email Contact@goldensparkgems.com.

Discounts and Promotions

  • Promotions, discounts, and offers are valid for a limited time as specified.
  • Discounts cannot be combined unless explicitly stated.
  • Promotional codes must be applied during checkout and cannot be added retroactively.

Customer Support

If you have any questions or concerns about your order, please reach out to our team: