• SALES POLICY

    Effective Date: January 15, 2025

    At Golden Spark Gems, we are committed to providing high-quality products and excellent customer service. Our Sales Policy outlines the terms and conditions governing the sale of products on our website and how we ensure a seamless shopping experience for our customers.

    Business Information:
    Address:
    1472 Stafford St,
    Conover, North Carolina (NC), 28613,
    United States

    Contact Information:
    Phone: (704) 325-3818
    Email: Contact@goldensparkgems.com
    Website: www.goldensparkgems.com

    1. Product Availability

    All products listed on our website are subject to availability. We make every effort to ensure that our website reflects accurate stock levels, but in some cases, items may be out of stock or discontinued. In such cases, we will notify you immediately and offer alternative options, such as a refund or exchange.

    2. Order Processing

    Orders are processed upon receipt of payment. Once your order is placed, you will receive an email confirming your purchase. Please review your order details carefully, as changes or cancellations cannot be made once the order has been processed and shipped.

    3. Pricing

    Prices are listed in United States Dollars (USD) and are subject to change without prior notice. The total price for your order will include applicable taxes, shipping charges, and any additional fees. Any changes in pricing will be updated on the website, and we make every effort to ensure that prices are accurate at the time of order.

    4. Payment Methods

    We accept the following payment methods for purchases made on our website:

    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
    • PayPal
    • Bank Transfers (for large orders)

    All payments are processed securely through our payment provider, and your billing information will be kept confidential.

    5. Shipping and Delivery

    We aim to process and ship all orders within 1-2 business days after receipt of payment. Delivery times may vary depending on your location and the shipping method selected. For more details, please refer to our Shipping Policy.

    6. Order Cancellations

    You can cancel your order only if it has not yet been processed or shipped. To cancel an order, please contact us as soon as possible at Contact@goldensparkgems.com. Once the order has been shipped, cancellations are not possible, and you will need to follow our Refund and Returns Policy for any necessary returns.

    7. Sales Tax

    Sales tax will be applied to orders based on the shipping address and in accordance with local tax laws. The applicable tax amount will be displayed during the checkout process.

    8. Gift Cards and Promotions

    Gift cards and promotional discounts can be applied during the checkout process. If you have a gift card, enter the code provided at checkout. Promotional discounts cannot be combined with other offers unless specified.

    9. Customer Responsibilities

    By making a purchase, you agree to provide accurate billing and shipping information. You are responsible for any charges or fees incurred due to incorrect or incomplete information. If an item is undeliverable because of an address error, you may be required to pay additional shipping fees.

    10. Returns and Exchanges

    For returns or exchanges, please refer to our Refund and Returns Policy. We are committed to customer satisfaction, and we will work with you to resolve any issues related to your order.

    11. Limitation of Liability

    Golden Spark Gems is not liable for any indirect, incidental, or consequential damages that may arise from the purchase or use of our products. Our total liability will be limited to the purchase price of the product.

    12. Changes to the Sales Policy

    We reserve the right to modify or update our Sales Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about the terms and conditions of sale.

    13. Contact Us

    If you have any questions or concerns regarding our Sales Policy, please contact us:

    Thank you for choosing Golden Spark Gems. We are committed to providing you with a smooth and enjoyable shopping experience and high-quality products.