SHIPPING POLICY

Effective Date: January 15, 2025

At Golden Spark Gems, we are committed to ensuring that your order is processed and delivered in a timely manner. Our Shipping Policy outlines the details regarding shipping times, costs, and procedures to ensure a seamless experience when purchasing from our online store.

Business Information:
Address:
1472 Stafford St,
Conover, North Carolina (NC), 28613,
United States

Contact Information:
Phone: (704) 325-3818
Email: Contact@goldensparkgems.com
Website: www.goldensparkgems.com

1. Order Processing

All orders are processed within 1-2 business days of receipt. Please note that orders placed on weekends or holidays will be processed on the next available business day. Once your order is processed, you will receive an email with tracking details.

2. Shipping Methods and Costs

We offer a variety of shipping options to ensure that your order arrives promptly and securely. Shipping costs are calculated based on the weight of your order and the shipping destination. Shipping methods include:

  • Standard Shipping: Delivery in 5-7 business days (US orders)
  • Expedited Shipping: Delivery in 2-3 business days (US orders)
  • International Shipping: Available for select countries; delivery times vary by destination

Shipping fees will be displayed at checkout based on the selected shipping method.

3. Shipping Restrictions

We currently ship to the United States and select international destinations. If you are located outside of our available regions, please contact us at Contact@goldensparkgems.com to inquire about possible shipping options.

We are unable to ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a valid street address during checkout.

4. Delivery Times

Delivery times depend on the shipping method selected at checkout and the destination. While we make every effort to ensure timely delivery, please note that shipping times are estimates and may be subject to delays due to factors beyond our control, such as weather conditions, postal service delays, or customs processing.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the progress of your delivery. If you encounter any issues or delays, please contact our customer service team at Contact@goldensparkgems.com for assistance.

6. International Orders

For international orders, customs duties, taxes, and import fees may apply upon delivery, depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information regarding these charges.

7. Lost or Damaged Items

If your order is lost or damaged during transit, please contact us immediately at Contact@goldensparkgems.com. We will work with you to resolve the issue, either by replacing the damaged items or offering a refund, depending on the situation.

8. Shipping Insurance

For added peace of mind, you may choose to purchase shipping insurance at checkout. This will cover your order in case it is lost, stolen, or damaged during transit.

9. Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or issues that arise from incorrect or incomplete shipping information. If you realize there is an error in your address, please contact us immediately at Contact@goldensparkgems.com to make any necessary corrections before the order is shipped.

10. Contact Us

If you have any questions regarding shipping or need assistance with your order, please do not hesitate to contact us:

Thank you for shopping with Golden Spark Gems. We strive to deliver your orders quickly and securely, providing you with the best possible service.